Client Relations Associate

Remote · India · Full-time

GoHotelify is building the operating system for India's independent hotels. As a Client Relations Associate in the Founder's Office, you will be the first voice our prospects hear and the trusted point of contact for our clients: reaching new leads, guiding them to sign-up, looking after every client relationship, and keeping the founder's schedule and commitments running smoothly. A full-time role with broad ownership and direct exposure to how a growing technology company wins and keeps customers.

What you'll do

• Call and qualify new leads every day, from enquiries, referrals and outbound lists, and book product demonstrations.
• Follow up with prospects consistently by phone, WhatsApp and email until every opportunity reaches a clear outcome.
• Own relationships with existing clients: onboarding check-ins, regular reviews, renewals and quick resolution of their questions.
• Manage the founder's calendar: schedule and confirm meetings, prepare short briefs, and follow through on action items after every call.
• Keep the CRM accurate and current, with notes, next steps and reminders for every lead and client.
• Work with our product and support teams so that client requests are tracked and closed on time.
• Share a concise weekly report on calls made, meetings booked, conversions and client health.

What we're looking for

• Clear, confident spoken and written communication in English and Hindi. Additional Indian languages are an advantage.
• Comfort making a high volume of calls every day, with a calm and courteous manner, even with difficult conversations.
• Exceptional organisation: you manage calendars, deadlines and follow-ups so that nothing slips through.
• Ownership and reliability: you do what you say you will, and you always close the loop.
• Comfort with Google Workspace (Calendar, Sheets, Gmail) and WhatsApp Business, and the ability to learn a CRM quickly.
• Experience in client servicing, inside sales, telecalling, customer success or executive assistance is valued. Exceptional freshers are encouraged to apply.
• Full-time availability during Indian business hours, with a laptop, a smartphone and a reliable internet connection. This role cannot be combined with other employment or full-time studies.

Compensation

CTC: ₹1.44 – 1.8 LPA fixed + 3–5% commission, with earning potential of up to ₹3 LPA. • Fixed salary: ₹12,000 – ₹15,000 a month (₹1.44 – 1.8 lakh a year), based on your experience and probation performance. • Variable pay: 3% to 5% commission on the annualised revenue of every subscription you help close, paid monthly under our commission policy. • What that can look like: helping close 8 hotels a month on a typical ₹2,000-a-month plan adds about ₹5,800 – ₹9,600 a month, taking your total CTC to roughly ₹2.1 – 3 LPA. • First month (performance probation): pay is fully performance-based, at about 8% of the annualised revenue of every eligible subscription you help close.